Terms and Conditions

All new customers wishing to enrol into the KRB ‘Learn To Swim’ and ‘Squad’ program, are required to create a profile via the My Enrolments tab on our website. All relevant medical, behavioural or additional information should be declared on this profile.

Children are grouped according to swimming skills. No assessments are required for children under the age of 3 years. They are automatically enrolled into one of our ‘Baby and Me’ classes depending on their age: Tadpoles 6-12 months; Frogs 12 – 24 months; or Seahorse for 2-3 year olds.

Children over the age of 3 and unable to swim 5m unassisted, will be enrolled into the Goldfish level. All other children will be required to come in for assessment, in order for them to be allocated a correct level.

Once the child’s level of skill and a swimming time has been agreed upon, KRB require full payment, within 48 hours of receipt of confirmation. Bookings are only secured once payment is received. If payment is not received within the 48 hour period, the booking is automatically deleted from the system.

KRB uses a rolling enrolment system, which means that current term enrolments are automatically rolled over to the next term, at the commencement of week 6-7 of term (depending on number of weeks in the term). Existing customers have a 1 week re-enrolment period to make payment for the spot that they currently have. The spot is only secured once payment is received. If you need to change current day/time you have the option to pay for your current swimming spot to guarantee a class time. If payment is not received before the re-enrolment deadline, then the child’s current spot is forfeited and they are placed onto the waitlist.

Following the re-enrolment period, there is a 3 day change period, before enrolments open to waitlisted families. All new families that have created a customer portal account and have been added to our assessment waitlist, will be notified, via email, regarding available assessment times, providing our program has not reached full capacity.

Weekly term class run in line with the NSW School Term for roughly a  9-11 week period. Please check our website for dates of our next new enrolment period. Lessons are not conducted on Public Holidays, term fees are adjusted accordingly.

Holiday Intensive programs run during the NSW school holiday periods and involve a block of 4 day consecutive lessons.

All squad swimmers are required to be a registered member of KRB Aquatics.

Class timetables and instructors may change depending on demand and the availability of the Instructor. Every effort will be made to adhere to the timetable. However, KRB reserves the right to consolidate classes, alter timetables and change instructors as necessary, even during the term.

During changes period you have the opportunity to change day/time(s) providing there is availability. Once term has commenced and changes period closed, we will accommodate 1 change per enrolment.

Whilst every effort is made to accommodate class, times and Instructor requests, they cannot be guaranteed from term to term. Refunds will not be issued for instructor changes.

For the health of swimmers and pool staff, our instructors are not permitted to work if they are unwell. If Instructors are away due to illness, a replacement Instructor will be allocated to the class.

Parent/Carer’s are advised to address any concerns to the Deck Supervisor and not the Instructor.

Full payment is required within 48 hours of a booking to ensure enrolment. Failure to pay within this prescribed time, will result in the automatic cancelation of the booking/s.

Current lessons/sessions automatically rollover to the next term. Full payment is required during the re enrolment period to secure booking.

Once payment is finalised, a refund will only be given in exceptional circumstances, considered on a case by case basis and limited to relocation or medical reasons. Medical reasons include major incident, hospitalisation, broken limbs, medical condition precluding participation, and must be supported by a medical certificate covering the entire period.

A refund applications must be received prior to the completion of the term, in writing to swimming@krb.nsw.edu.au If approved, a $25 per enrolment administration fee will be charged.

CREDIT

A credit will only be issued if a swimmer is unable to attend four or more lessons due to illness or injury. These requests must be supported by a medical certificate covering the entire period of claim. Credits must be used for the subsequent term, unless by arrangement with management.

If the pool is closed due to unforeseen circumstances, a makeup lesson will be offered. This makeup lesson is only valid for 1 term.

A credit applications must be received prior to the completion of the term, in writing to swimming@krb.nsw.edu.au If approved, a $25 per enrolment administration fee will be charged.

Refunds/Credits will not be granted for any other reason, including absences due to holidays, religious reasons, timetable clash, change of mind, flu, covid or for absences of less than four weeks.

MAKE UP LESSON

We offer one make-Up lesson per class enrolment each term. Requests for make-up lessons can be actioned from week 2 of the term and are subject to availability. The make-up lesson must be taken in the same term as the corresponding absence. They cannot be carried forward into the next term or holiday program, nor transferred to a sibling or another child. A make-up lesson is confirmed at the time of booking and viewable in the customer portal. No credits will be issued in lieu of make-ups.

KRB cannot provide a make-up lesson for missed private lessons. 1 credit per term (minus $25 administration fee) will be issued subject to KRB receiving 12 hours advanced notice.

To avail of your MAKE UP session the child must be marked absent at least 4 hours prior to lesson commencement. Make-up lessons do not have to be booked at the same time as submitting an absence, but the absence must be recorded first. Make-up lessons can only be booked up to one week in advance.

Make-ups do not apply to holiday intensive programs.

For the safety and health of Children, Instructors and Pool staff, the Red Mat area, the entry door way and the designated First Aid area are parent/carer, sibling and bag free zones. No running is permitted around the pool areas. No food or glass are permitted in the pool area.

Parent/carer for children 6 and under, may accompany the child into the facility, but must be seated in the grandstand at all times. Parent/carer for children over 6, are welcome to view classes from the courtyard.

All patrons must behave in an appropriate manner with respect to others and any instructions from pool staff. KRB reserves the right to refuse entry, cancel lessons, or request a person to leave the premises, if that person does not behave in a responsible manner, or is threatening to staff or other patrons.

Parents are not permitted to leave children under the age of 6 unaccompanied at any time while they are at the pool, including during a Swimming Lesson.

The Swimming Instructors’ “Duty of Care” begins when your child is placed in their lesson and ceases at the end of their lesson. Children must not be left without supervision at any time during your visit to KRB.

Children and all other patrons are not permitted to enter the pool unless they are participating in a swimming lesson.

The KRB LTS Child Protection Framework is guided by the School’s Child Protection and Mandatory Reporting Policy and Procedures, and Instructors undergo training in this area annually. All staff hold a current NSW Working with Children Check (WWCC).
In addition, accredited swimming Instructors and coaches are bound by a Code of Conduct through the Australian Swimming Teachers and Coaches Association which covers professional conduct, accepted behaviour, and knowledge. This includes compliance with the Swimming Australia Safe Sport Framework (SSF) which comprises a Safeguarding Children and Young People Policy and Member Protection Policy.

Learning to swim is an important step in a child’s life. Understandably you may want to film or photograph your child’s progress. However, the presence of cameras can cause concern for some children and parents. Photography and video by patrons is not permitted within our pool or facility, as it constitutes a breach of our Child Protection Policy.

PHOTOGRAPHY BY KRB
By enrolling your child/ children, you acknowledge and consent that authorised KRB staff may take photographs of program participants, for use only in publicity and advertising. This consent is assumed unless you specifically contact KRB and request no photography or add it as an additional need when enrolling.

KRB Swimming reserve the right to update our terms and conditions from time to time, and the amended version will be posted on our website and will take effect immediately.  If deemed necessary, the amended terms and conditions will also be emailed to customers.